“This service helped me in the most difficult period of my life. In that period, I was misguided, misinformed and treated unfairly. Derman’s Advice Service defended my rights and appealed against the wrong decisions on my behalf, informed and guided me properly throughout the appeal process. I would like to thank them for providing a very valuable service.
However, I think there is a gap in this service. Derman should bring new ways of delivering the service. Firstly, home visit can be introduced to fill the forms, provide information and make the applications at users’ home for people who are very ill. Secondly, there is a need for increased advice hours.”