Guest Book/Comments

Derman provides an important role…

“London Fields Medical Centre provides a weekly Turkish Clinic with Derman advocate of which I am part. I have worked closely with several Derman advocates for five years. I have been impressed with the advocates` range of medical knowledge and translation skill which allows the clinic to run smoothly and generally allows the patient’s concerns to be addressed. The atmosphere is pleasant and this encourages the patients to be open about their fears.

The advocates` knowledge of cultural differences can prevent misunderstandings and enable a more accurate assessment of their issues. The patients value the advocates` presence an often come specifically to see them outside of the clinic.I have also referred patient to Derman counselling and am happy with the service they receive.

Derman provides an important role to the Turkish speaking community in Hackney in addressing their healthcare needs and London Fields Medical Centre is happy to support the further commissioned service.”

September 27th, 2011 by GP, London Fields Medical Centre, Hackney

Thank You

“I would like to thank Derman for the services it is offering the Kurdish and Turkish communities in London. It is the first, largest and only service offering these very valuable services in the areas of mental health and well being to our communities.
Looking at it from a statutory sector point of view, it is a relief to have DERMAN when there are cultural and language barriers and the services offered by statutory agencies can sometimes be limited.”

 

December 9th, 2009 by Mental Health Social Worker/Lead Assessor, NHS

Derman should bring new ways of delivering the service

“This service helped me in the most difficult period of my life. In that period, I was misguided, misinformed and treated unfairly. Derman’s Advice Service defended my rights and appealed against the wrong decisions on my behalf, informed and guided me properly throughout the appeal process. I would like to thank them for providing a very valuable service. 

However, I think there is a gap in this service. Derman should bring new ways of delivering the service. Firstly, home visit can be introduced to fill the forms, provide information and make the applications at users’ home for people who are very ill. Secondly, there is a need for increased advice hours.”

 

November 21st, 0214 by Service User, Male / 50

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