Advice Service

This service is instrumental in radically reducing poverty within The Kurdish, Turkish, Cypriot Turkish, and EU Turkish communities in Hackney, London.

What we offer?

Derman’s Advice Service is well known, professional and an in demand service within the Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish communities. The aims of this service are to give information and guidance on social and welfare rights and entitlements.

  • We support Kurdish and Turkish speaking communities to enable them to understand their rights and benefits entitlements better.
  • We inform the community about changes on welfare rights, legislation and law.
  • Our Advice Workers can assist with practical problems such as filling benefits, housing and other application forms, writing and reading letters, making telephone calls and referring clients to other agencies.
  • We take action on behalf of clients in order to move their cases on to Appeals Service and County Courts.

Through service users’ consultation meetings, we increase the awareness and information level of clients regarding the welfare benefits system, the changes taking place, how to access the system and improving communications between the clients and statutory agencies.


How we work?

Advice Sessions are run on an appointment system.

To make an appointment and/or to get advice on the phone, please call our advice worker on 020 7739 7026 on FRIDAYS only between 9.30 am and 1 pm.

Who can benefit from these services?

Kurdish, Turkish, Turkish Cypriot and EU Turkish people who reside and/or registered a GP in Hackney.

Where we provide our Advice sessions?

We provide advice service in several GP surgeries in the City and Hackney area, Homerton Hospital as well as in Derman office.

Confidentiality and Data Protection
All those employed at Derman perform their duties within a framework of confidentiality. Personal information given to GPs, other professionals and staff by users will not be passed on to anyone outside of the service except where there is a legal requirement to do so i.e. where there are child protection issues or where there is threat of self-harm or harm to another individual.

Take a look at our “Your Personal Information and How It is Used” leaflet for more information on Confidentiality and Data Protection.

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