Our Services

WE HAVE MADE SOME TEMPORARY CHANGES TO OUR SERVICES

We understand that many of our service users are worried and concerned about Coronavirus.

Please be assured that our services are still up and running. In order to support the health and wellbeing of all our staff and clients; Derman, since Monday the 23rd March, has been been providing its services in different ways. These services are taking place digitally and over the phone.

The health of everyone in our communities is of the highest importance to us, and we urge everyone who is experiencing symptoms to follow the NHS guidance.

Those who use DERMAN services

Our service users are at the heart of everything we do at Derman, and we are working hard to ensure that we have measures in place to continue offering you help and support.

Mental Health Services: We are offering telephone counselling/ individual support intervention or zoom (webcam) sessions where is available. If you have any questions, please contact us from 07956495427 Monday to Friday between 9.00 – 13.00 pm.

 Health Advocacy Service: We are continuing our health advocacy service at 13 different GP surgeries in Hackney as long as GP surgeries are open and running. Our health advocates are carrying out the consultations with the doctor through phone mostly and follow GP surgeries instructions.

 Advice Service: We are mainly offering telephone advice. If you need any help please contact us from 07921327476 Mondays between 13:30 – 16:30,
Wednesdays between 9.30 – 13.00 and Fridays between 9:30 – 13:00 pm.

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“DERMAN makes a difference”

Derman is accepted as a professional, effective, efficient and caring organisation that is here for all people from our communities. It has developed a solid reputation as the only health and social care related service provider to Kurdish and Turkish people in the UK. It is also seen as a robust organisation that is here to stay through the next decade and beyond.

Our Services are accessible to all

Derman offers its services freely, at no cost, to all Kurdish, Turkish, Turkish Cypriot and Eastern European Turkish people, mainly, in Hackney irrespective of their political, ethnic and religious backgrounds. Derman’s services are all completely non-denominational and politically unaligned.

The services we provide: Counselling, Mental Health Recovery Support, Advice, Health Advocacy and Activity Groups

 

 

 

 

 

 

 

 

 

 

 

 

 

We are committed to Quality

Derman’s staff members are committed and highly educated people who come from the communities it seeks to serve. All our staff members are police checked. We have been highly successful in developing and running services to meet the needs of our communities. We advise professionals to ensure services are developed to meet the needs of our communities, and that already existing services are appropriate to their needs, culture and sensitivities.

Counselling Service has been successfully achieved BACP (British Association for Counselling and Psychotherapy) accreditation status.



Derman has been awarded the
Trusted Charity quality mark recently. Trusted Charity is part of the National Council for Voluntary Organisations (NCVO) and is the only UK quality standard designed to help third sector organisations operate more effectively and efficiently.  DERMAN was assessed against the 11 standards of effective practice in Trusted Charity, including in governance, leadership and management, managing staff and volunteers and managing money, and proved to meet all standards.

Derman also successfully became a IATP complaint organisation. Derman’s Improving Access to Psychological Therapies (IAPT) is a partnership delivery model between Homerton IAPT, Tavistock, East London Mental HealthTrust, Mind and Bikur Cholim, which is part of the national IAPT scheme. We are now working very closely with the NHS to deliver culturally specific psychological therapies to Turkish/Kurdish speaking communities.

Achieving BACP Counselling Service accreditation status, Trusted Charity quality mark and becoming IATP complaint organisation provide a reflection of the high quality or services offered by Derman and the ways in which the organization is managed.

Confidentiality and Data Protection

All those employed at Derman perform their duties within a framework of confidentiality and data protection. We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used. Personal information given/received  by service users will not be passed on to anyone outside of the service except where there is a legal requirement to do so i.e. where there are child protection issues or where there is threat of self-harm or harm to another individual. Take a look at our  Privacy Policy (Your Personal Information and How It is Used) document for more information on Confidentiality and Data Protection.

Your comments / feedback are important to us. To help us monitor and improve our services, we would like to know when we are doing things right, and where you think we can improve. Send us your comments / feedback.